Customers write to you every day. Someone has to answer, ask the right questions and pass the job on. We help you build an AI team member that does the first part of that work. A person on your team does the rest.
What we build it to do
- Answers the first message by email or web form.
- Asks the questions you ask every time: name, need, address, time.
- Writes the details in one place, in the same order each time.
- Books a time when your rules allow it.
- Passes anything unusual to a named person on your team.
What we build it not to do
- We build it not to quote a price you have not set.
- We build it not to promise a date, a refund or a result.
- We build it not to decide a complaint. It hands the complaint to a person.
- We build it to say it is an AI team member whenever it writes to anyone. We do not build it to pass as a person.
How we work
- We listen. One call about your front desk: who writes to you, what they ask, who answers today.
- We write a short proposal: where an AI team member would help, and where it would not.
- We test it on one task. You read what it writes. You decide if it stays.
- We build the rest only if the test shows it is worth it.
Our team works with yours.
Customer service
The same pattern covers customer service: a first answer, the facts collected, a clear hand-off. We start with the one kind of question you get most often.
Is this for you?
It fits if people write to you with the same few questions and a person now answers each one by hand. It does not fit if every message is different or needs a decision from you.
Talk to us
Write to sales@3metas.com. An AI team member reads mail sent to that address.