3Metas provides technical support to clients under an active service agreement.
How to reach us
Support is provided to clients under an active service agreement, using the contact route set out in that agreement. Requests are handled during business hours, Monday to Friday.
Response targets
Response and resolution targets are set in your service agreement. Where your agreement sets a target, that agreement governs.
Remote access
Where remote access helps resolve a request faster, we will ask for your permission first. We do not access your systems without it.
Changes to this policy
We may change how support is delivered. We will tell clients under an active service agreement before a change takes effect, and changes apply to services provided after that date.
Where your signed agreement with 3Metas differs from this page, your signed agreement prevails.